In order to serve our clients better we ask that all visitors review and respect our preferred etiquette policies

Appointment Booking

Please try to book appointments 48 hour prior to your desired day & time so that we may accommodate your scheduling requests. Please complete and submit the on-line Health History form prior to your appointment so we can discuss services best suited to your needs.

Appointment Punctuality

Arriving late will result in a shorter treatment, your service will end as scheduled so that the next client will not be deferred and inconvenienced. Please note that consultation at the beginning of each treatment constitutes part of the scheduled time.

Age Requirement

Massage Therapy has no age restrictions.

For Spa Services, please note that an adult must accompany children under the age of 18 (except for nails and make-up)

Children

Children who are visiting Siochana Massage Therapy & Spa are to be under parent supervision for the duration of their visit. Parents will be asked to remove children who are disturbing the peaceful environment.

Cancellation

Should you need to cancel an appointment, we require 24 hour notice for individual services and 48 hours for multiple services to avoid full service charge. Notice may be given in person, over the telephone, online or via email. If Siochana cancels your appointment, your next appointment will be free of charge.

 Gift Certificates

 Siochana Massage Therapy & Spa's gifts certificates are available on line and in our studio. (The cost of Massage Therapy Gift Certificates, and the redemption of same, cannot be claimed through insurance; unused gift amounts will carry over to the next service – there will be no cash redemption of gift certificates)

Gratuity

Gratuity is not included in treatment costs or gift certificates; however, they are accepted and greatly appreciated by the Estheticians. Please note that gratuities for RMT services cannot be accepted.

 Act of Kindness

In respect of all clients who come here for a calming treatment, we ask that all guests place cell phones on silent or vibrate. Siochana Massage Therapy & Spa will not be held responsible for your stolen/lost belongings. For your complete privacy, please avoid using cameras in the studio.